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Where we collect personal information

We collect your personal information in the following ways: When you give it to us directly You may have provided us with your personal information directly. Examples include: - In person or through the post  - Enquiring about Fairtrade through our website or by telephone - Through social media - Taking one of our campaign actions - Signing up to receive our newsletters - Telling us about a Fairtrade event you’ve organised - Applying for (or renewing) your Fairtrade community status, place of worship or school - Responding to product promotions, ordering resources or making a purchase from our online shop - Fundraising for us or donating to us - Applying for a job or volunteering with us When you give it to us indirectly Your information might be shared with us through independent third party interactions. For example, through other campaigning organisations we work with, or through fundraising platforms like JustGiving or Virgin Money Giving. These third parties will only provide us with your information if you have given your permission for it to be shared with us. Occasionally we might work with trusted partners or suppliers who work with us or on our behalf and may ask you to provide your information under our instruction. This will remain within our privacy notice; your personal information will come through to us and won’t be held with the third party (for example, when you order resources from our online shop). When you engage with the Fairtrade Foundation’s social media accounts, we might also obtain your personal information through your use of platforms such as Facebook, Twitter, Instagram or LinkedIn, depending on your settings or the privacy notices of these social media and messaging services. To change your settings, please refer to their privacy notices which will tell you how to do this. When you visit our websites or social media When you visit our websites, we gather general information about how you use them, as well as information about the type of device you are using to access them (e.g. phone, tablet, PC). This data helps us to create a better online experience for you; for example, make it easier for you to find what you’re looking for or fix elements that make the website difficult to use. We use cookies (text files that a web browser stores on your device which track, save and store information, and may or may not expire when you close your browser) to understand how you interact with our website and help improve how it works. See our cookie notice for more information. When your information is available publicly So that we can tailor the way we communicate with you about our work and make our communications more relevant to you, we might gather publicly available information about you. This could include your interests, postcode-based demographics, and past campaigning or donation activities. Through understanding more about you we can be more cost-effective in our marketing, campaigning and fundraising communications to you, and better inform you about our work so that together we can create a fairer world for farmers. We may gather this information from online articles and newspapers, and social media platforms such as Facebook, LinkedIn, Twitter or Instagram. This information is only accessible based on the permission you give through these services. If you are unsure about what these permissions are, or would like to change them, check the privacy notices on their websites. We might also gather publicly available information about individuals who may be interested in supporting or giving major gifts to charities or organisations like us in the future. However, we will never keep potential donors’ publicly available information without their consent, which will be sought at the earliest practical opportunity.  Find out how we use this information under 'Analysis, research and building supporter profiles' which can be found in the 'How we use your personal information' section of this notice.

Changes to this notice and questions about this notice

We will regularly review and update our privacy notice at our discretion. Any significant changes to the way we treat your personal information will be made clear on our website and/or we may contact you directly if possible. Any changes posted after these changes or updates will be taken to mean you are in agreement with these changes. Ensure you keep up to date with our privacy notice intermittently, or any time you provide personal information. This privacy notice was last updated in May 2018. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Fairtrade Foundation’s websites to submit personal information to us. If you have any questions, please email us at data.protection@fairtrade.org.uk.

How to access correct or delete your personal information

Data protection legislation allows you to request a copy of the personal information relating to you which is kept by the Fairtrade Foundation. Please email us at mail@fairtrade.org.uk if you would like to submit a request. If you would like to: - Tell us that your contact details have changed - Advise us that we have incorrect, out-of-date or inaccurate details for you - Ask us to stop sending you information or communications - Have your details removed from our database Please email us at mail@fairtrade.org.uk or call our Supporter Services Team on +44 (0)20 7440 7676 between 9am and 5pm, Monday to Friday. We endeavour to amend or update your contact details and communications preferences as soon as possible after you make your request, however you should expect the approximate time-frames for the changes to be made: - Email and phone – 7-14 working days from receipt of your request  - Post - 28 days from receipt of an opt-out or do not post request. This is due to the production times of postal communications, though we would expect this to be shorter

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